|Project title||Pre-hospital Outcomes for Evidence-Based Evaluation (PhOEBE)|
|Funding body||National Institute for Health Research – Programme Grant for Applied Health Research|
|Overarching aim||The aim of the programme is to develop new ways of measuring the impact of ambulance service care to support quality improvement through monitoring, auditing and service evaluation.|
|Outcomes||Develop a method for linking healthcare information into a format that can be used to support quality improvement, is acceptable to patients and complies with information legislation. Develop population-based models for measuring the impact of pre-hospital care that can be used to monitor quality and safety, evaluate new service innovations and support quality improvement. Provide added value by using routine information and NHS infrastructure to operationalise the process and outcome models so they will be of use across the NHS.|
Togher F, O’Cathain A, Phung VH, Turner J, Siriwardena AN. Reassurance as a key outcome valued by emergency ambulance service users: a qualitative interview study. Health Expectations 2014 (early view).
|Impact||This project will change the way in which the quality of ambulance services is measured. As such, it goes beyond just measuring performance in terms of response times. This may impact on the operation of ambulance services from organisations that concentrate on meeting response time targets towards those that are geared to improving the quality of patient care.|